Shipping & Returns

We currently ship to addresses within the United States and select international destinations. All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Standard Shipping — typically arrives within 5–8 business days.

Expedited Shipping — typically arrives within 2–4 business days. Additional fees apply.

Shipping charges for your order will be calculated and displayed at checkout. We offer free standard shipping on orders over a specified threshold; promotions are displayed on the site and may change from time to time.

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this number to track your package on the carrier's website.

LYSS is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

If your package arrives damaged, please contact us immediately with photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Certain types of items cannot be returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases. If you have questions about a specific item, please contact us before purchasing.

• Contact us at the email address provided on our contact page to request a return authorization.
• Include your order number and reason for the return in your message.
• Once your return is approved, ship the item to the address we provide.
• You will be responsible for paying your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

If you haven't received a refund after 10 business days, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us and we will provide instructions for the exchange process.

Only regular priced items may be refunded. Sale items are final sale and cannot be refunded. This policy does not affect your statutory rights.

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

International orders may be subject to customs duties, import taxes, and other fees levied by the destination country. The recipient is responsible for paying these charges. LYSS has no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. Please contact your local customs office for more information.

For any questions about shipping or returns, please reach out through our contact section.